Home Package Delivery and Shipping Scams – How to Protect Your Purchases Internet Scambusters #1,150
Food delivery services, shipping companies, and other delivery platforms have changed how we enjoy meals, making it easier to have our favorite foods delivered right to our doorsteps. These services also keep customers informed about the status of their orders, whether they have been shipped and the potential delivery date.
However, the rise of these convenient platforms has attracted scammers who target unsuspecting users. If you frequently use food delivery services or shop online, it's essential to understand typical delivery and shipping scams and know how to protect yourself.
Protect Yourself From Fake Package Delivery and Shipping Scams
Common Techniques Used by Scammers in Delivery Scams
Scammers have become increasingly creative in their attempts to exploit delivery services. Here are some of the most common methods currently being used:
- Fake Delivery Drivers – In this scam, fraudsters impersonate legitimate delivery personnel to gain access to personal information or intercept packages intended for others. They may approach individuals directly or contact them through phone calls or messages, claiming they need to verify the delivery or address details. The goal is to trick victims into providing sensitive information, such as credit card numbers or personal identification, which can then be used for identity theft.
- Phishing Texts and Emails – Scammers often send deceptive messages that appear to come from reputable delivery companies and claim there is a problem with a package delivery. These messages typically urge recipients to click on malicious links that lead to fake websites designed to capture personal details or login credentials. By exploiting the urgency of potential delivery issues, these scammers aim to lower the guard of unsuspecting victims and steal sensitive information.
- Unsolicited Deliveries – This scam involves the unexpected arrival of packages the recipient did not order. Often, this is part of a broader scheme where fraudsters use these deliveries as a way to validate stolen accounts or compromised credit card information. The recipient may be led to believe they have inadvertently ordered the items or that they are part of a promotional offer, leaving them confused and potentially vulnerable to further scams. With so much happening during the holiday season, consumers can forget what they did and did not order.
- Overcharging or Fake Refunds – In this scenario, scammers pose as customer service representatives from well-known delivery or retail companies, reaching out to customers with offers of refunds or adjustments due to supposed overcharges. By creating a false story around a refund process, they aim to extract financial details or payment information from the victims. Unsuspecting individuals may be persuaded to share sensitive data while recouping lost finances, which may lead to potential financial losses. Being informed of a refund that is owed to you often encourages the victim to “click” on that link.
How Food Delivery Scams Are Carried Out
Scammers often exploit moments when individuals feel vulnerable or create false emergencies to catch them off guard. It’s essential to be aware of these tactics to protect yourself. Here are several detailed scenarios to look out for:
- Fake Order Confirmations – Scammers frequently send emails or text messages that appear to come from legitimate food delivery services, claiming that an order has been placed using your account. These messages often include a call to action, like a link to "cancel" the order. However, this link leads to a phishing website designed to gather your login credentials and personal information. Always verify directly with the service's official website or app if you receive such communications.
- Delivery-Related Calls – Some scammers impersonate delivery drivers, calling you to discuss alleged issues with a payment. They may ask for your credit card details under the guise of needing to “resolve payment issues.” It’s crucial to understand that trustworthy companies will never ask for sensitive payment information over the phone or request that you confirm such details in this manner. If you receive a call like this, hang up and contact the delivery service directly using a verified phone number.
- Gift Card Scams – A common tactic involves scammers posing as customer support representatives from a reputable company. They might reach out to you claiming there’s a problem with your account. To “resolve” the issue, they request payment via gift cards, which are untraceable and difficult to recover once purchased. Remember, no legitimate business will ask for payment through gift cards, so remain skeptical of any such requests.
Being aware of these scams and taking precautionary steps can help you safeguard your personal information and financial security. Always verify any unexpected communications directly through official channels before taking any action.
Spotting a Fake Delivery Company
Before interacting with an unknown delivery company, here are some signs they might be fraudulent:
- No Online Presence – Always research the company. If their website or contact information is vague, it’s a red flag.
- Lack of Secure Payment Methods – Established companies use secure and trustworthy payment platforms. Avoid completing transactions with companies that request non-traceable payment methods (e.g., gift cards, wire transfers).
- No Tracking Info Provided – Reputable companies provide tracking numbers or live updates on your delivery status.
Why Would a Scammer Send You a Package?
Receiving unexpected packages might not initially seem like a scam, but it's often a tactic known as “brushing.” Scammers send fake orders to your address, typically using stolen credit card information, to inflate seller ratings or validate stolen personal details. While this may appear harmless, it could be a sign that your personal information has been compromised.
Reducing the risk of scams often starts with keeping track of your legitimate orders. Consider these tips:
- Track Directly with the Delivery Service – Access tracking links through the official apps or websites. Avoid using tracking links via SMS or email unless you verify their legitimacy.
- Use Parcel-Tracking Apps – Third-party apps like Parcel, Route, or Shop allow you to track multiple deliveries in one place.
- Monitor Your Email for Tracking Numbers – Most legitimate companies will email your tracking information after confirming the order.
Beware of Delivery or Shipping Scam Text Messages
Scammers often pretend to be delivery companies by sending fake texts to steal your personal information. These messages usually use these tricks:
- They may say you have a "missed delivery" and include a suspicious link to reschedule.
- They might claim there is a problem with your payment or shipping details and ask you to click a link to "update" your information.
- They can offer special discounts or free meals, prompting you to enter your account or payment details.
Always check suspicious messages by contacting the company directly using their official contact information.
If you’ve fallen victim to a delivery or shipping scam or suspect someone is trying to scam you, there are steps you can take:
- If you disclosed financial information, immediately contact your bank to monitor activity or freeze your card.
- Visit the company’s Help Center or contact customer support directly to flag any suspicious activity on your account.
- Services like Experian or Equifax can help you monitor your credit for misuse.
- Contact your local law enforcement and file a police report.
- Contact the Federal Trade Commission (FTC) at reportfraud.ftc.gov.
To ensure your protection, check out the articles below to educate and help prevent becoming a victim.
Conclusion
The convenience of package delivery and shipping services should not come at the cost of your security. Use reputable companies and check the reviews and ratings before you buy. Use trusted payment methods and extra security measures such as two-factor authentication on your accounts to add an additional layer of protection and enjoy the benefits of these services.
Remember to check back for next week's Scambusters article to learn about “Suspicious Payments Request.”
Time to conclude for today - have a great week.